You will automatically receive an Letchworth Airport Cabs email for the journey(s) . You are responsible for checking that the details received to us are correct. You must call us to reconfirm your online booking, there is a possibility that you have received the booking confirmation but we don't have it. We always send a booking confirmation text message at least 24 hrs in advance before your pickup if you have not received a text you must call us for the confirmation of the booking.

Pickup
Our driver is always there 15 mins before your pickup from your address, you must call us straight way for any issue. You have the right to book your taxi journey with other operator if our driver not there 15 mins before your pickup.

Letchworth Airport Cabs does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions, trade disputes, threat of war, sabotage, insurrection, act of terrorism, website booking system error, website down, computer down, telephone system, address problem or any unforeseen circumstances.
In the above circumstances we can advice you to get your local taxi, and we will pay the difference if your local cab charge you extra.
Plan Well
We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Letchworth Airport Cabs  will not take responsibility for any passengers missing their flight if Three hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Letchworth Airport Cabs accepts no responsibility for any missed flight due to this.
Flight Delays
If your flight has any serious delays/cancelled please inform us or NOT the driver as soon as possible. You should tell us in advance at least minimum 24hrs for any cancellation, otherwise we will charge you 100% for the cab fare.
Letchworth Airport Cabs use their own transport wherever possible but do use third party companies where appropriate.
Luggage
Letchworth Airport Cabs does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact our customer services team immediately.For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.

Travelling with Animal
Letchworth Airport Cabs  reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. 

Route

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis. Please ensure you give us your arrival times and day in to the UK and not your departing information. Letchworth Airport Cabs  use their own transport wherever possible but do use third party companies where appropriate.

Letchworth Airport Cabs  reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Reservations made for service on the following timings and dates will be subject to an additional surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected

Card Payments

All card payments are processed securely by Stripe. Letchworth Airport Cabs do not process or retain card details. 

During the payment process, you may be offered the opportunity to 'save' your card for easier future use. This optional facility is offered by the payment terminals, who will retain your card details securely on behalf of Letchworth Airport Cabs typically until the card expires. Note that you will still need to provide some security details when using a saved card. You may delete saved cards at any time from your online account area, or by contacting us.

Vehicle Damage

All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.

Cancellations

We will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email or over the phone, to which you will receive confirmation by us.

Personal Information
We are work hard to safeguard your privacy when you visit our website and this policy tells you how we will deal with your personal information. Letchworth Airport Cabs is operated by: Trading as Airport Specialist Cars License by Luton Borough council. . We are not registered for VAT.

Cookies
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